Shipping policy
Thank you for supporting Blackroo. Below is our shipping policy for physical products purchased through our website.
1. Shipping Locations
We currently ship Australia-wide.
For international shipping requests, please contact us at accounts@blackrooindustries.com prior to placing your order.
2. Processing Times
Orders are processed within 2–4 business days of receiving payment. You will receive an email confirmation once your order has been dispatched.
Note: Orders are not processed or shipped on weekends or public holidays.
3. Shipping Times & Delivery
Estimated delivery times:
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Standard Shipping: 3–7 business days (depending on your location)
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Express Shipping (if available): 1–3 business days
We use trusted carriers such as Australia Post and Sendle to ensure timely delivery.
Delivery timeframes are estimates and may vary due to external factors.
4. Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and order weight.
From time to time, we may offer free shipping promotions on specific products or order values.
5. Tracking Your Order
Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery in real-time.
6. Delays or Issues
While we do our best to meet delivery timelines, delays may occasionally occur due to carrier issues or external circumstances. If your order has not arrived within 10 business days, please contact us at:
📧 accounts@blackrooindustries.com
7. Incorrect Address
Please ensure your shipping details are accurate when placing an order.
Blackroo is not responsible for lost or delayed deliveries due to incorrect or incomplete addresses.
8. Contact Us
For any questions about your order or shipping, get in touch:
Blackroo
📍 45 Powers Rd, Seven Hills NSW 2147
📧 accounts@blackrooindustries.com